Overview

You have 30 days from the date your order was delivered to request a return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the amount and status of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

If you cancel your order before it has shipped, a processing fee of 3.5% of the order total will be subtracted from the refunded amount. This is to cover the processing fee charged to us by our payment processor when you placed your order.

Several types of items are exempt from being returned. Sleeves, seals, and tube assemblies, including those included with a kit, cannot be returned for hygiene reasons. Any kit returned will be refunded for the amount paid minus the value of the sleeves, seals, and tubes included with the order.

Shipping returns

We recommend that you ship your return in the original packaging. Pack your order carefully as the cost of any damage to the order will be subtracted from the refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend shipping with insurance in the case of damage in transit.

This policy was updated November 11, 2024 and applied to all orders placed after this date.